Sources
Evidence and Public Cases
This page separates official sources, regulatory records, media reports, and user reports. Public user reports are not proof by themselves, but they are risk signals when patterns repeat.
Official and Regulatory Sources
Wise acceptable-use policy
Wise lists prohibited and restricted activity. Users should read it before holding meaningful balances.
Read Wise policyWise complaint process
Wise publishes its complaint channel. Save complaint reference numbers and all replies if your account is restricted.
Read Wise complaint pageCFPB enforcement action
The U.S. Consumer Financial Protection Bureau recorded a 2025 action against Wise US Inc. involving remittance compliance, consumer redress, and a civil money penalty.
Read CFPB actionThird-party media report
News.com.au reported on a Perth user who said her Wise account was restricted and described the process as discriminatory.
Read media reportWhat Counts as a Case?
A useful case includes dates, country, account age, balance range, restriction notice, documents requested, money return date, complaint path, regulator contact, and final result. Do not publish private document numbers, addresses, card numbers, or full names without consent.
Submit a Case
Send a concise timeline, screenshots with private data removed, and links to public posts or regulator references. Cases should be written as claims by the user unless independently verified.